If you have problems ordering videos or downloadable content online, please contact Phil Carson.

For questions on orders made by regular mail or e-mail, or if you would like verification of a QuickCart order, please contact videos@SensualDistress.com.  Please note that replies and order verification can take up to 72 hours.

If your order arrives in damaged condition, PLEASE CONTACT PHIL CARSON IMMEDIATELY.  Please provide your customer number, your order number, and the catalog number and name of the damaged item.  REPLACEMENTS FOR DAMAGED ORDERS ARE GIVEN HIGHEST PRIORITY.

If you would like us to forward a message to a particular model, please send it to Phil.  (We cannot guarantee that the model will respond -- that will be her individual decision.)

If you would like to make a suggestion or inquire about a custom video, please click here.

Please note that REPEAT E-MAILS TO MULTIPLE ADDRESSES WILL NOT SPEED UP THE PROCESS. Also, IF YOU DO NOT PROVIDE US WITH A VALID EMAIL ADDRESS, we cannot contact you!

Finally, we regret that although this video catalog is available in several language, we only speak English.  Please do not write to us in another language -- we won't understand it!